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DESCRIPTION
A multinational company and global leader in the chemical sector, dedicated to the production and distribution of medical and industrial gases, recognized for its commitment to quality and innovation.
We are recruiting a Team Lead for the Order to Cash team with a focus on the Dutch market. This is an excellent opportunity for someone looking to take on a meaningful challenge in a collaborative, multicultural environment.
As a Team Lead, your responsibilities will include:
* Managing the O2C team dedicated to the Dutch market, ensuring excellent customer service;
* Implementing, monitoring, and continuously updating processes in the area;
* Tracking team performance through KPIs and ensuring long-term consistency;
* Ensuring proper handling and resolution of customer requests and complaints;
* Communicating clearly and effectively — by phone and email — with business partners, internal units, clients, and other departments;
* Participating in monthly escalation meetings, with a focus on continuous improvement.
REQUIREMENTS
* Previous experience in team management;
* C1 level of English (mandatory);
* Proficiency in SAP and Office tools;
* Fluency in Dutch (C2 or native level) will be considered a strong asset.