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Back Office Gaming Support Specialist with German & English open_in_new
explore Sofia , Bulgaria
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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy!
A typical day:
- Assist our players with any issues they might experience or report
- Focus on the player and provide the ultimate player experience
- Listen to the voice of the players and communicate it further to the appropriate teams
- Work with our team to improve our processes
REQUIREMENTS
If you have:
- Fluency in German and a good command of English
- Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
- Player empathy and understanding a player’s perspective when tackling their issues
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team’s success