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DESCRIPTION
Are you ready to build your career in customer service? Join our client in Sofia as a Customer Service Representative and support a leading global tobacco brand. This is an excellent opportunity to join a fast-growing team where you will assist customers and ensure a high-quality service experience.
Step into a dynamic role where you will handle customer inquiries across multiple channels, provide accurate information, and maintain a strong understanding of products and industry standards. Benefit from structured training, continuous development programs, and relocation support if needed.
About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
• Assist customers via email, chat, and phone
• Provide accurate information based on in-depth knowledge of products, brand, and industry
• Conduct research to gather relevant data for customer inquiries
• Ensure a positive and efficient customer experience
• Work both independently and within a team
REQUIREMENTS
• Excellent communication skills
• Near-native level of Slovenian (written and verbal)
• Advanced English proficiency
• Previous customer service or related experience
• Strong customer-oriented attitude
• Good typing and MS Office skills
• Proficiency using CRM systems
• High attention to detail and accuracy
• Ability to work independently and collaboratively
• Completed high school education