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DESCRIPTION
Come and work with us.
Do you want to contribute to an outstanding customer service experience for a global platform that transforms how people move every day?
Are you Danish native or fluent with strong English communication skills?
Looking to make your career in Porto in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our Danish Customer Advisor team.
As a customer service specialist in this project, your daily responsibilities will include:
- Provide first contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
REQUIREMENTS
To succeed in the role, you will need to have:
- Native or proficient level of Danish (C2)
- Intermediate level of English (B1)
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal (work on site - Porto)