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DESCRIPTION
Unleash your passion for beauty in the heart of Porto! We are seeking a Beauty Product Consultant to join our vibrant team. In this role, you will guide customers through their beauty journeys, offering expert advice on skincare, makeup, and wellness products. You will stay ahead of the latest trends, participate in exclusive product launches, and create personalized experiences that leave a lasting impression. If you have a flair for customer service, a keen eye for detail, and a love for all things beauty, this is the perfect opportunity to shine. Help clients look and feel their best every day!
Your Responsibilities and Impact as a Beauty Customer Service Representative Will Be:
- Managing consumer inquiries regarding information and complaints through various channels.
- Providing excellent solutions, services, product recommendations, and beauty advice in a professional, precise, and timely manner.
- Communicating with other departments and redirecting related cases and issues when necessary.
REQUIREMENTS
Skills, Qualifications, and Interests You Need to Succeed in This Role:
- Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
- Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
- Proficiency in Dutch (minimum C1 level).
- English proficiency at B2 level.
- Solid IT skills, including the ability to efficiently use reporting tools for customer interactions.
- Willingness and availability to work flexible shifts.
- Previous experience in the cosmetics and luxury industry is advantageous.
- Knowledge and hands-on experience with digital and social media platforms.
- Prior customer service experience is a plus.