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Danish Advisor for On-Demand Transportation Service - Porto

Porto , Portugal

Foundever

Mandatory:

English Intermediate

Danish Proficiency

Company

Foundever

Employment type

Full time

Experience

Entry level

DESCRIPTION

Come and work with us.

Do you want to contribute to an outstanding customer service experience for a global platform that transforms how people move every day?

Are you Danish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Danish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Danish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto

Benefits.

Relocation Package, including flight cost reimbursement
Competitive wages, complemented by 400€ accommodation support during the first 12 months
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Central location with good public transportation connections (Train station and Bus Station at walking distance)
Gym at the office
Job stability
Life-long skills and experience
Excellent work and office culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

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