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DESCRIPTION
DESCRIPTION
We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, operating in 19 European markets and constantly expanding our reach.
Our motto, 'Delivering Happiness,' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfilment of our employees, this philosophy guides us in every aspect of our daily work. At Beliani, we cultivate a vibrant team spirit, where over 600 friendly and talented individuals tackle new challenges together every day.
If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment, seize the opportunity to shape the future of e-commerce with us today!
Your main tasks will be:
Telephone and e-mail service for Romanian-speaking individual clients
Presenting Beliani products to our clients
Chat service
Managing the timely execution of orders and return shipments
Handling customer service inquiries pre- and post-sale via phone, e-mail, and chat
Reporting to the Country Team Leader
REQUIREMENTS
REQUIREMENTS
What we expected from you:
Fluency in Romanian (min. C1 level)
Communicative level of English (min. B1 level)
Strong written and verbal communication skills
Good cultural knowledge of a specific market
Proficiency in Microsoft Office and Google Cloud Suite
Ability to work both in a team and independently
Ability to work under pressure, multitask, and be a problem solver
Nice to have: Fluency in any other languages