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DESCRIPTION
As Customer Relationship Specialist, you are responsible for increasing, building and nurturing relationships with current and potential clients. You will be working closely with the BI, CRM and Marketing teams and this role reports directly to the Head of CRM Retention & Acquisition.
Responsibilities
Database Oversight: Conduct daily monitoring and analysis of the database, implementing strategic actions to optimize its performance and ensure maximum value throughout its lifecycle.
Key Account Management: Serve as the primary liaison for Key Accounts, prioritizing all inquiries and communications and coordinating responses across relevant departments and third-party partners.
Stakeholder Engagement: Collect critical insights from customers and stakeholders, ensuring that relevant information is accurately communicated to the appropriate internal teams.
Issue Resolution: Provide prompt and effective responses to inquiries, proactively addressing and resolving potential issues to maintain high standards of service.
Cross-Functional Collaboration: Partner closely with the Responsible Gaming department to support and advance key initiatives aligned with responsible gaming objectives.
REQUIREMENTS
Industry Expertise: Proven success in a similar role within the relevant sector.
Sales Experience: Strong background in B2C sales roles, such as Sales Relationship Manager, Account Manager, or Sales Agent.
Technical Skills: Proficient in Excel and PowerPoint; familiarity with Tableau, CRM systems, or Salesforce is a plus.
Analytical Ability: Sharp analytical skills with experience in data segmentation and analysis.
Language Proficiency: Fluent in French and English, with Dutch as an additional asset.
Customer Focus: Dedicated to fostering long-term customer relationships.
Results-Oriented: Consistently delivers high-quality outcomes under tight deadlines.
Interpersonal Skills: Strong interpersonal and collaborative abilities.
Adaptability: Agile in adjusting to changing priorities within a dynamic environment.
Self-Starter: Highly motivated, independent, and proactive with a positive outlook.