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DESCRIPTION
Regarding your field of responsibilities:
As a Customer Support Agent, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your support skills and advance your international career at your own pace.
- Dutch-language inbound customer support via phone, chat, and email
- Responding to customer inquiries and documenting relevant case information
- Ensuring excellent customer satisfaction
- Assisting with enquires, general inquiries, and support issues
- Appropriately addressing customer escalations and accurately documenting the process
- Collaborating with other technicians to resolve or properly close tickets
- Maintaining the internal ticketing system in English
- As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation
REQUIREMENTS
Your Profile:
- Native-level Dutch language skills (C2) + English fluent
- Experience in customer/technical support is an advantage
- Patience to communicate and solve issues
- Handle all data and personal information with the utmost confidentiality
- Proactive, self-motivated, and a great team player