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HIGHLIGHTED
business
history
lightbulb
DESCRIPTION
Your responsibilities
- Provide technical customer support for a leading electronics company (inbound calls).
- Handle inquiries related to guarantees, repairs, accessories.
- Assist B2C clients.
- Proactively react to customers’ needs by offering respective guarantees (cross & upselling)
REQUIREMENTS
- Fluency in German (C1), knowing of English would be an advantage but it’s not a “MUST”.
- Ability to work from the office located in Katowice.
- Strong communication skills and tech service -oriented mindset.
- Availability of working 5 days a week (Mon-Fri: 8:00-18:00).
- Experience in using CRM systems, especially SAS Customer Intelligence - would be an advantage.