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DESCRIPTION
Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix and use your communications skills in German.
No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.
What you’ll be doing:
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
REQUIREMENTS
Requirements:
- Proven customer support experience or experience as a client service representative
- Fluent in German
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success