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Swedish Customer Support – Online Video Platform - Lisbon

Lisbon , Portugal

Cognizant

Mandatory:

English Advanced

Swedish Mother tongue

Company

Cognizant

Employment type

Full time

Experience

Entry level

DESCRIPTION

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

#BeCognizant

Schedule: Rotative schedule from Monday to Saturday (2 days off per week), between 7am and 7pm

RESPONSIBILITIES

Answering queries from customers via phone, email, and chat;
Provide general and technical support;
Identify, troubleshoot, document and categorize cases and possible bugs;
Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
Escalate complex problems according to defined procedures.

REQUIREMENTS

2 years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
Fluent in Swedish (C1) and English (B2);
Strong analytical, problem-solving and technical troubleshooting skills;
Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
Excellent professional writing skills and good typing speed.

Swedish speaking jobs

DESCRIPTION

REQUIREMENTS

SKILLS

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