Swedish speaking jobs
53 job offers found
Swedish Customer Support – Online Video Platform - Lisbon open_in_new
explore Lisbon , Portugal
DESCRIPTION
Embrace the future!
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
#BeCognizant
Schedule: Monday to Friday, 5 days a week (40h)
RESPONSIBILITIES
- Answering queries from customers via phone, email, and chat;
- Provide general and technical support;
- Identify, troubleshoot, document and categorize cases and possible bugs;
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
- Escalate complex problems according to defined procedures.
REQUIREMENTS
- 1-2+ years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
- Fluent in Swedish (C1) & English (B2);
- Strong analytical, problem-solving and technical troubleshooting skills;
- Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
- Excellent professional writing skills and good typing speed.