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DESCRIPTION
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!
This role is tailored for individuals who can navigate the complexities of the Benelux market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. This involves building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base.
Responsibilities
- In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
- Make outbound customer calls to promote and sell services.
- Detect and understand customer’s objectives and offer adapted solutions for their needs.
- Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
- Be responsible for increasing spend and campaign´s upselling.
- Create, maintain, and update a customer database with complete information.
- Handle a high volume of potential clients daily through phone calls.
REQUIREMENTS
- BA/BS degree (MA/MSc in Marketing or Communications preferred) OR equivalent work experience
- Language Skills: C2 level of Dutch and C1 level of English (French is a plus). Multilingual abilities are a plus due to the multilingual nature of the Benelux market.
- 20 months of experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments.
- Able to work independently and meet goals with occasional supervision.
- Familiar with managing customer data and using CRM tools to support business processes.
- Uses AI tools to support daily tasks and improve outreach strategies.
- Communicates clearly and effectively with different audiences.
- Comfortable working toward goals in a collaborative environment.
- Confident in delivering presentations and writing professional content.
- Takes initiative and maintains a proactive, solution-oriented attitude.
- Works well independently and contributes to team efforts
- Understands business goals and supports strategic planning.
- Capable of analyzing competitors and identifying trends to support positioning
- Focused on customer satisfaction and providing helpful support.
Specialized Skills for the Benelux Market:
- Market Understanding: clear understanding of the Benelux market, including cultural nuances and business practices.
- Strategic Thinking: capability to identify and work alongside companies with growth potential.
- Problem-Solving: complex problem-solving skills to navigate complex contexts.
- Analytical Skills: proficiency in analyzing market trends and customer data.
- Relationship Building: ability to build and maintain relationships with key stakeholders in the Benelux market.
- Ability to unlock substantial opportunities within a market brimming with potential for expansion
- Benelux cultural awareness: understanding the business etiquette and cultural nuances of the region to build rapport and trust with potential clients.
- Stakeholder Management: ability to manage complex stakeholder structures, including multiple agencies and sceptic customers.
- Demonstrate a strong understanding of the existing digital marketing ecosystem in each Benelux country and be able to position Google Ads as a valuable and integrated solution.
- Ability to manage more sophisticated questions about ROI and integration with other platforms.
- Regulatory Knowledge: awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities.
- Ability to tailor outreach strategies that respect and address client’s high focus on data privacy and protection.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification