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DESCRIPTION
Join our client's Team within FinTech at their new office in Riga as a Customer Support Agent!
Do you speak Swedish at a near-native level and have a passion for customer service? We are looking for a Customer Support Agent for our client in Riga – for a FinTech project!
Scope of the Role:
As a Customer Support Agent, you will handle customer inquiries, ensuring high levels of satisfaction. Your role involves effective communication, problem-solving, and managing customer interactions across various platforms.
Work Experience / Responsibilities:
Handle phone calls from customers and provide resolutions to their queries.
Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
Ensure cases are resolved within their lifecycle, meeting balanced scorecard criteria.
Escalate priority issues to the immediate lead as required.
Work both independently and as part of a team, fostering effective communication.
Provide exemplary customer satisfaction and meet quality standards on all interactions.
Complete the required hours of work on all scheduled days.
Maintain targets defined for the project: response time, handle time, and resolution rate.
Undertake additional ad hoc tasks to enhance client service and improve KPIs.
Attend required training sessions.
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.
REQUIREMENTS
Qualifications & Requirements:
Near-native proficiency in Swedish (CEFR level C1).
Manageable English skills (B1+ or better) in writing and speaking.
Previous experience in an outsourced customer service environment is advantageous.
Advanced computer skills and the ability to multitask across various systems and applications.
Optimistic, friendly, and self-motivated personality.
Team-oriented and service-focused with strong problem-solving skills.
Willingness to work shift hours/part-time, adapting to changes in prioritization.
For agents handling written communication: Excellent written Swedish skills and a typing speed of at least 30 words per minute.
Clear background check with no criminal record or unfavorable credit history.
Minimum age of 18 years.