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DESCRIPTION
**Signing Bonus up to 1000€*
Are you a communicative person? Do you understand the importance of delivering the best customer service? Then, you are the perfect match for this job! Share your passion for beauty products and work for a luxury brand.
What you'll do
- As a Customer Care for Beauty Products, you'll set and maintain the highest levels of service for consumers and guests;
- Provide advice, answer questions, and promote the client’s brands in every interaction;
- Communicate with consumers by telephone, email, live chat, messaging and social media;
- Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
- Place orders, resolve technical queries, and undertake associated administrative activities;
- Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
- Liaise with leadership and other teams to ensure a full resolution for the consumer;
- Understand the potential risk to the business of some inquiries/complaints;
- Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).
REQUIREMENTS
- Fluent level of written and verbal communication skills in French;
- Good level of written and verbal communication skills in English (minimum B2);
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
- As a Customer Care for Beauty Products, you'll need previous call center experience in sales and/or customer service capacity;
- Aptitude for problem-solving;
- Dynamism and team spirit;
- Flexible and quick learner, able to adapt continuously.