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Customer Service for Banking industry with English

Lisbon , Portugal

TP Portugal

Mandatory:

English Mother tongue

Company

TP Portugal

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers - whether it’s via phone, email, or chat - resolving enquiries quickly and effectively.

What you'll do

Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;
Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
Coach teammates and provide feedback to improve training and processes;
Remain flexible and responsive to changing business and customer needs.

REQUIREMENTS

Excellent written and verbal level of English (C1/C2) and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad;
Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
Experience in practicing excellent customer service principles;
Prior demonstrated experience of working to targets.

English speaking jobs

DESCRIPTION

REQUIREMENTS

SKILLS

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