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Danish Speaking Customer Support - Travel

Barcelona , Spain

Recruitment Direct

Mandatory:

Danish Mother tongue

Company

Recruitment Direct

Employment type

Full time

Experience

Entry level

DESCRIPTION

Danish Customer Service Representative - Travel Industry

Location: Barcelona, Spain
Salary: €22,537 per year gross

Please note candidates must already live in the Barcelona area.

Job Responsibilities:

As a customer support advisor for a prestigious travel company, you will be responsible for:

Understanding and identifying customer needs.
Listening, responding, and mediating between international travellers and accommodation suppliers worldwide.
Ensuring a high level of customer service.
Clarifying inquiries about service, payment, and technical requirement

REQUIREMENTS

What You’ll Do

Handle customer queries with professionalism and empathy
Work across Office 365, CRM systems, and internal platforms
Provide fast, effective solutions with a can-do attitude
Help maintain high-quality support for accommodation platform users
Adapt to new processes and priorities with an open mind
Deliver service that meets performance and satisfaction goals

What You Bring

Native Danish + Advanced English (written and spoken)
Strong communication and interpersonal skills
Solid computer skills (Office 365, CRM tools)
A proactive, problem-solving mindset
Experience in customer service or contact center work (valued)
Availability to work hybrid (office + home within 100km)
Flexibility for rotating shifts (09:00–20:00, Monday to Sunday, 2 days off/week)

Perks & Benefits

Full-time, 39h/week contract
Temporary contract with long-term potential
27 working days of paid vacation/year
Health insurance option after permanent hire
Flexible benefits (transport, nursery school support after probation)
“Feel Good” program: Spanish lessons, quizzes, beach volleyball, and more
Modern office
Free daily coffee + weekly fruit
Career development in an industry-leading team

Benefits:

Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after probation period.
A multicultural and international working environment
Modern office spaces.
Free coffee every day and free fruit once a week
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching

Job Types: Full-time, Permanent

Pay: 22,537.00€ per year

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DESCRIPTION

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