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DESCRIPTION
Handle phone calls with customer queries and provide resolution to end users
Record case resolutions in the contact centre tool based on client communication via phone, email, chat, etc.
Make sure to solve cases within a certain timeframe and according to our performance goals.
If a problem is really urgent, let your supervisor know right away.
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered days
Handle contacts efficiently based on our goals for how quickly we respond, how long it takes to deal with each issue, and how often we solve them.
Do any extra tasks that help our clients or make our team better.
Go to training sessions when you need to.
We are open for part-timers (min. 20 hrs. per week) - here is a condition for the selected candidates - they must work full-time during their first two months for training and nesting purposes."
No night shifts
"Minimum B2 level for all languages and also dutch manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
Previous experience in an outsourced customer service environment is of advantage.
Google Doc"
1 hour is lunch
4 calendar weeks of paid leave.
Just started up up but soon to be 400
Paid startup training and professional development sessions
Full-time
Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
Paid flight and 2 months ( 8 weeks total ) housing if available
Thrive in our workplace enriched with regular celebrations, wellness activities, and great team spirit.
"Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
OVP (Compulsory Health Examination): Full coverage."
Tax friendly components will be introduced later once we onboard vendors etc. and the Flexi option will be provided then.
REQUIREMENTS
For Dutch, German & Swedish, they can segregate between voice and non-voice workflows for candidates that may not be comfortable with taking calls or the extended chat service window."
"Riga, Latvia (on-site)
WFO working model possible: there will be an option to work in a hybrid model (Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively) (min. 2 days WFH), at the earliest 3 months post joining."