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DESCRIPTION
You'll have different tasks and customer management every day. It is a diverse job where there is always a customer in need of your assistance or a case that requires your solutions. Therefore, it is important that you are a problem-solving individual with a positive attitude.
Your daily work will include tasks like these:
- Provide the highest level of support to our customers via phone and email on a range of issues
- Give accurate, valid, and complete information by using the proper procedures
- Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create a fantastic customer experience that people value and we are proud of
- Be responsible for following the direction of the management and providing feedback
REQUIREMENTS
- You speak and write French at a native level and you are fluent in English (B2).
- You have a basic understanding and level of computer handling skills. Excellent multitasking skills.
- You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.
- Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.
- EU Passport is a MANDATORY