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Trainer & Quality Coach (Finnish-speaking) - Fashion Brand open_in_new
explore Barcelona , Spain
DESCRIPTION
Experience the power of a game-changing career
We’re a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses through technology and integrated solutions in over 70 countries.
If you’re looking to grow and be inspired, as a Trainer & Quality Coach in Barcelona (on-site), you will be part of our team of game-changers supporting an international fashion project.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and ongoing support you need to succeed. At Concentrix, career growth is real — around 80% of our managers and leaders are promoted internally. You’ll have access to free learning and leadership development programs to help you build the career you envision.
What you will do in this role
- Support Customer Service agents’ development through training, coaching, and quality actions
- Deliver onboarding and training for new agents and follow up on mandatory trainings
- Identify individual and team skill gaps and coordinate training plans with Team Managers and the global training team
- Monitor and evaluate customer interactions using Quality Assurance tools
- Analyze quality data to identify trends, risks, and improvement areas
- Conduct Quality Assurance feedback and coaching sessions with agents
- Support Team Managers in achieving quality and efficiency targets
- Act as an expert in CS procedures, policies, and standard processes
- Contribute to improving training materials, tools, and operational processes
- Proactively identify business risks and communicate customer journey pain points to stakeholders
REQUIREMENTS
Concentrix is a great match if you:
- Are native or proficient in Finnish with advanced English
- Hold a Bachelor’s degree in Education, Business, or a related field
- Have proven experience as a Trainer and/or Quality Specialist
- Demonstrate strong communication, analytical, and organizational skills
- Are resilient, proactive, and comfortable giving constructive feedback
- Thrive in collaborative, team-oriented environments
If you don’t check every box, we still encourage you to apply.