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DESCRIPTION
Do you speak Norwegian and have a passion for helping people? We're looking for Customer Service Advisors to join a team in Warsaw supporting passengers with their travel needs for a well-known airline project.
In this role, you'll assist travelers with bookings, inquiries, and travel-related issues, ensuring a smooth and pleasant experience. You’ll receive full training and a relocation package to help you settle into life in Poland.
What you'll do:
- Handle inbound calls and chats in Norwegian
- Advise customers on flights, fares, rules, and online services
- Assist with reservations, including changes to dates or destinations
- Update passenger information in the system
- Manage special service requests (e.g., wheelchairs, pets, assistance)
- Process cancellations and refunds
- Guide customers through payment options and ticket purchases
Join a professional and supportive international team and kick-start your career in the travel industry!
REQUIREMENTS
- Norwegian proficiency at C1 level (spoken and written)
- English at B2 level
- Comfortable using computers and navigating digital tools
- Positive attitude and strong communication skills
- Prior experience in customer service and CRM tools is an advantage
OFFER
- Relocation package provided
- Group insurance, sports and leisure program
- Coaching and mentoring to enhance your skills
- Multinational work environment with social events and celebrations
- Opportunities for growth and internal promotion
- Salary: 9750 PLN Gross