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DESCRIPTION
Norwegian-Speaking Customer Service Representative
Location: Lisbon, Portugal
Compensation
You can choose between two options:
Option 1
• €1,369 gross per month
• Free accommodation (private room in a shared company apartment)
Option 2
• €1,635 gross per month
• No accommodation included
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About the Company
Our client is a Sweden-based financial technology company operating across Europe and South America. Since its launch in 2010, it has grown into a well-known provider of smart payment and business solutions for small and medium-sized businesses.
Its core product is an app-based point-of-sale system that allows merchants to accept card payments easily and manage their sales in one place. Over time, the company has expanded its offering to include POS software, business loans, invoicing tools, remote payments, and solutions for setting up online stores.
The company positions itself as a disruptive brand, helping small businesses grow and compete in an increasingly digital market.
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The Role
You’ll provide customer support across phone, email, and chat (depending on the market). The role focuses on helping users understand and use the company’s products effectively, while resolving any issues they may face.
Support areas include onboarding new users, handling logistics-related questions, troubleshooting technical issues, and assisting with financial queries.
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Key Responsibilities
• Support customers with account setup and onboarding
• Assist with orders, deliveries, and logistics-related questions
• Troubleshoot issues with the app, card reader, and accessories
• Help customers understand transactions, deposits, and reports
• Provide clear and accurate product information
• Escalate complex issues to the appropriate teams when needed
• Ensure each interaction is handled professionally and efficiently
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Working Hours
• 40 hours per week
• Rotational shifts:
o Monday to Friday: 08:00 – 20:00
o Saturday and Sunday: 09:00 – 18:00
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Work Setup
This role is currently fully remote. There may be a transition to an office-based setup in the future.
REQUIREMENTS
Norwegian Speaking