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DESCRIPTION
Foundever is hiring Technical Customer Support Agents with native or bilingual Portuguese and advanced English and Spanish to join a long-term project for a prestigious premium automotive brand.
This role offers stability, professional growth and the opportunity to work in an international, quality-driven environment in Spain’s capital.
Your responsibilities
• Provide high-level technical and customer support via phone and email
• Support customers in Portuguese, English and Spanish
• Ensure a professional, customer-focused experience aligned with premium brand standards
• Handle and follow up on customer cases using internal systems
What we offer
• Permanent contract from day one
• Full-time position: 39 hours per week
• Working hours: Monday to Friday, between 09:00 and 19:00
• Competitive salary: €22,500 gross per year (language bonus included)
• Paid training, fully included in your contract
• Hybrid work model:
- 3 days onsite at the client’s offices in Madrid
- Monday and Friday working from home
• Weekends off
Requirements
• Native or bilingual Portuguese
• Advanced English and Spanish (minimum C1)
• Interest in technical support and customer service
• Previous experience in technical support or technology-related environments is a plus (automotive experience not required)
• Experience with social media is an advantage
• Residence in Madrid or willingness to relocate
Why Foundever
At Foundever, we support your professional and personal growth through a comprehensive wellbeing approach:
• Move Well: fitness routines and healthy habits
• Eat Well: nutritional guidance and resources
• Live Well: work-life balance, mindfulness and stress management
• Do Well: social impact and volunteering initiatives through Foundever.org
Build your best moments and grow your career with Foundever in Spain.
Diversity & Inclusion
Foundever is committed to equal opportunities, diversity and inclusion, with zero tolerance for any form of harassment or discrimination.
This recruitment process supports blind CVs.