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Croatian - Customer Support (Booking.com) (Relocation to GR)

Remote , Greece

TTEC Europe

Mandatory:

English Advanced

Croatian Proficiency

Company

TTEC Europe

Employment type

Full time

Experience

Entry level

DESCRIPTION

Your potential has a place here with TTEC’s award-winning employment experience. As a Croatian-English Travel Customer Service Associate in support of Booking.com working in Greece, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You’ll

Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
Ensure a high level of partner service and a positive partner experience

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

REQUIREMENTS

What You Bring to the Role

Fluent in Croatian and English
High school diploma or equivalent
6 months or more of customer service, tourism or hospitality experience
Recognize, apply and explain your product or service knowledge
Computer savvy
Greece resident or ability to relocate and gain work authorization expediently to Greece

Service Minded jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?