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DESCRIPTION
We’re an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!
We are looking for a Czech/Slovak VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Responsibilities:
- Being able to search and find for solutions of customers’ issues
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting
- Ensure that products’ compliance is being followed according to relevant regulations
- Previous experience as a Sales agent will be considered as an advantage
- Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
REQUIREMENTS
- Proficiency in English and Czech/Slovak both written and spoken
- Proactive person with good support / sales skills
- Strong communication and negotiation skills
- Attention to details
- Previous experience will be considered as an advantage