Customer Support jobs abroad
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DESCRIPTION
Beliani is a successful online retailer with activities in 19 markets. We offer designer indoor and outdoor furniture for compelling prices over multiple distribution channels. We have our main operation office in Poland (Szczecin) with approximately over 600 friendly and highly talented coworkers. Beliani belongs to the fastest growing eCommerce players in Europe and is rapidly expanding. Our goal is to achieve a 10-fold increase in the coming years. If you’re looking for rapid growth, constant learning and dynamic challenges, then you’ll find that amazing career opportunities are knocking. Don't delay, send your CV in English/Spanish today!
Customer Care Specialist with Spanish - REMOTE
Your main tasks will be:
- Telephone and e-mail service for Spanish-speaking individual clients
- Presenting Beliani products to our clients
- Chat service
- Planning shipments
- Taking care of the timely execution of orders
- Customer service inbound pre and post-sale via phone, e-mail and chat
- Processing orders
- Reporting to the Country Team Leader
- Taking care of the timely execution of orders
REQUIREMENTS
- You are native / fluent in Spanish
- You have a communicative level of English (min. B1)
- You have great written and communications skills
- You have good cultural knowledge of a given market
- You are a fast learner
- You have a good typing speed (min. 45 wpm)
- You have good Microsoft Office and Google Cloud suite knowledge
- You are able to work in a team as well as individually
- You are able to work under pressure and multitask