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Icelandic-speaking Technical Support Agent to Athens, Greece open_in_new
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DESCRIPTION
Are you fluent in Icelandic and ready to start a new career in Athens? Then we have a sunny opportunity for you as a Customer or Technical Support Agent!
The Company
The company is an outsourcing firm with a vast network of offices in 76 countries, serving 160 markets worldwide. They pride themselves on being one of the best in the world at what they do: Customer Care Services. They continuously invest in research and development to gain a deeper understanding of customers’ thoughts, behaviors, and needs.
Job Description
As a Customer or Technical Support Agent, your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to have a good command of English. Your responsibilities will include handling and responding to end-users’ requests through multiple contact channels (phone, email, chat). The role requires maintaining solid customer relationships by addressing their questions and concerns quickly and professionally, as well as performing data entry and using various software programs.
REQUIREMENTS
Job Requirements
- Fluency in Icelandic and a good level of English
- Politeness, courtesy, and strong communication skills
- Time management and multitasking abilities
- Ability to work in a team
- Flexibility in working hours and availability for shift work
- Basic software skills