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DESCRIPTION
Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!
Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Support international travellers by clarifying service and payment inquiries
- Communicate with customers and accommodation suppliers via email and phone
- Ensure high-quality customer service by identifying and understanding customer needs
- Mediate between parties and resolve issues with professionalism
- Follow set procedures and accurately log all interactions
- Work in a team-oriented environment to ensure service excellence
Candidate profile
- Icelandic C2 level and advanced English proficiency
- Excellent written and verbal communication skills
- Strong PC skills (Office 365, CRM, internal platforms)
- Problem-solving mindset and solution-driven approach
- Motivated, goal-oriented, and customer-focused
- Adaptable to changing priorities and business processes
- Affinity with accommodation platforms
- Previous customer service experience is valued
Employer offers
- 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
- 27 vacation days a year (well above average)
- 22.249 € annual gross salary
- Temporary contract that goes to a permanent one after 3 months
- Relocation support is offered
- Initial 3-week training with continued coaching
- “Feel Good” program: Spanish lessons, team activities, quizzes
- Private health insurance (upon permanent contract)
- Flexible remuneration options after probation
- Free coffee daily and fruit once a week
- A dynamic, multicultural, and international work environment
- Career development in a leading support department
Care to hear more? Then apply via the link!