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Polish Speaking Technical Customer Support Specialist

Thessaloniki , Greece

Recruitment Direct

Mandatory:

Polish Proficiency

Company

Recruitment Direct

Employment type

Full time

Experience

Entry level

DESCRIPTION

Technical Customer Support Specialist (Polish Speaking)

Thessaloniki, Greece

€1100 gross per month * 14 months per year + relocation assistance

Working on behalf of one of the world’s leading gaming companies
Languages Required: Fluent Polish (C1 level) & Proficient English (B2 level)

About the Role:

Join our dynamic team at one of the world’s top gaming companies, where you'll be an essential part of delivering exceptional customer support to our global gaming community. As a Technical Customer Support Specialist, you'll assist customers through email, offering solutions and guidance to ensure player satisfaction. Your passion for gaming, coupled with your problem-solving skills, will drive our team and player success forward.

Key Responsibilities:

Customer Assistance: Provide technical and customer support through voice, chat, and email channels, ensuring timely resolution of issues.
Problem Solving: Diagnose and troubleshoot technical issues with a focus on customer satisfaction and efficiency.
Collaborative Teamwork: Engage with internal teams, offering feedback, updates, and promoting collaborative solutions to enhance the department’s effectiveness.
Communication Excellence: Effectively communicate complex information in a simple, clear manner both verbally and in writing.
Social Media Savvy: Leverage your knowledge of social media to provide customer support and foster brand engagement.
Adaptability: Stay up to date with changing processes, new technologies, and product updates, ensuring customer interactions are accurate and effective.

Role Requirements:

Languages: Fluent in Polish (C1 level) and proficient in English (B2 level).
Experience: 1-2 years of experience in customer support or technical support, ideally within a help desk or IT support function.
Technical Proficiency: Knowledgeable in external systems and PC-based internet/software applications (e.g., Microsoft Office, Internet).
Communication Skills: Excellent written and oral communication abilities.
Flexibility: Ability to adapt quickly to changes in processes and information, demonstrating resilience in a fast-paced environment.
Independent Worker: Proven ability to work independently and in a team.
Compliance: Willingness to undergo background screening if required.

On Offer:

Competitive salary and benefits.
Opportunity to work with a leading global gaming company.
A chance to grow within a dynamic and passionate team.

Relocation

- 15 days free accommodation

- Up to €350 reimbursement for the first agency fee/rent/deposit

- they buy the flights from anywhere in Europe to Thessaloniki.

Shifts- Monday to Sunday, rotating schedules 6am to 2pm, 10am to 6pm and 2pm to 10pm.

- Starting date: 12th June

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