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Product Support Consultant with Slovak (Relocation Package) open_in_new
explore Sofia , Bulgaria
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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – a leader in digital solutions and AI automation, enhancing global brand
experiences in fintech, high-tech, tourism, and gaming, we are looking for –
Product Support Consultant with Slovak and English.
Key Responsibilities:
*Provide friendly and professional support to customers via chat and email;
*Help customers resolve everyday questions and non-technical issues with confidence;
*Deliver accurate, timely, and customer-focused solutions;
*Create a positive customer experience by following best practices and company guidelines;
*Work closely with your teammates and escalate more complex cases when needed.
Requirements:
*Fluency in Slovak, plus very good English;
*Excellent written communication skills and a customer-first mindset;
*Strong problem-solving abilities and attention to detail;
*Comfortable using computers and eager to learn new tools and systems;
*Availability to work standard business hours
*Previous customer support experience is an advantage, but we're happy to train motivated
candidates with no prior experience.
What our client offers:
*Competitive salary and benefits package;
*Relocation package available for candidates moving to Bulgaria;
*Standard working time – Monday-Friday;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance.
(and don’t forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license. No 1809).