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DESCRIPTION
Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Slovak-speaking Solutions Consultants to join their team in Sofia, Bulgaria!
Join our client as a Solutions Consultant and become a key player in delivering professional support for digital products and services.
About the company
Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
Deliver professional support for digital products and services
Utilize CRM software, ticketing systems, and support tools efficiently
Communicate with users via phone, email, and chat
Resolve inquiries within agreed SLAs using internal resources and protocols
Consistently meet performance targets including customer satisfaction and resolution rates
Collaborate with peers to improve service and share best practices
Stay updated on product developments and participate in training sessions
About Sofia
As Bulgaria’s capital, Sofia offers a vibrant blend of modern amenities and historical charm, with affordable living, excellent transport, and a growing international community. Enjoy scenic mountains, rich cultural heritage, and a lively city life while building your career in a flourishing tech hub.
REQUIREMENTS
Candidate profile
- Fluent in Slovak and English
- Strong interpersonal and customer service skills
- Able to follow structured processes and guides
- Excellent active listening and problem-solving abilities
- Quick to learn new technologies and adaptable to change
- Customer-focused mindset with a positive and collaborative attitude
- No prior tech experience required—just eagerness to learn and help others