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Decision Making jobs abroad

411 job offers found

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Dutch speaking Customer Support Agent-Fraud&Payments

Lisbon , Lisbon

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Live Expert (Swedish-speaking) – On-site – High Tech Industr

Barcelona , Barcelona

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Customer Support - German Speaking

Qormi , Qormi

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Relocation package
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Online Content Moderator - German Speaking

Qormi , Qormi

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Digital Trust and Safety Specialist with Italian and English

Sofia , Sofia

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Digital Trust and Safety Specialist with Spanish and English

Sofia , Sofia

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Danish/Finnish/Norwegian/Swedish Customer Care Agent - Porto

Porto , Porto

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Digital Trust and Safety Specialist with Greek and English

Sofia , Sofia

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Digital Trust and Safety Specialist with Dutch and English

Sofia , Sofia

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Digital Trust and Safety Specialist with Czech and English

Sofia , Sofia

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Digital Trust and Safety Specialist with Hebrew and English

Sofia , Sofia

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Digital Trust & Safety Specialist with Albanian and English

Sofia , Sofia

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Data Labeller with Swedish

Remote , Remote

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Customer Support Swedish Speaking

Qormi , Qormi

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Quality Assurance Analyst - Japanese

Lisbon , Lisbon

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Digital Trust and Safety Analyst with German and English

Sofia , Sofia

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Digital Trust and Safety Analyst with Danish and English

Sofia , Sofia

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Customer Service & Technical Support – Italian speaker

Lisbon , Lisbon

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Norwegian or Finnish speaking Sales Specialist to Spain

Barcelona , Barcelona

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French OR Italian OR Spanish Content Moderator - Lisbon

Lisbon , Lisbon

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job offers of Speakit Jobs  at Europe Language Jobs

Dutch speaking Customer Support Agent-Fraud&Payments

Lisbon , Portugal

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DESCRIPTION

Are you fluent in Dutch and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our team in Customer Support, Fraud Prevention, and Payments. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

 

Responsibilities:

If you join the team, you would be responsible for the tasks below:

  • Handling inbound calls from customers replying to a callback request that we have sent to them is mandatory.
  • Specialists perform outbound calls whenever applicable to clarify further information with customers.
  • Back office is the core of the role.
  • Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing.
  • Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
  • Liaison and key support role for Sales, Sales Support, and Finance on daily operational issues, problem escalation and resolution.
REQUIREMENTS

In order to join the team, you would need to have the requirements below:

  • Ability to work quickly and efficiently under deadline pressure.
  • Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
  • Proven ability to work and make decisions with minimal supervision.
  • Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
  • Working in a back-office environment with customer satisfaction in mind
  • Excellent written and verbal communication skills. C2 level of Dutch, B2 level of English.
  • Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
  • Knowledge of SAP is an advantage; otherwise, we can help with that.
  • Extraordinary teammate, thriving in an environment where camaraderie matters.

ARE YOU THE PERFECT CANDIDATE?