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DESCRIPTION
Your role at Tech4sGroup:
Building strong relationships with valuable customers and provide superb service tailored to them. Ensuring all their needs and queries are met in order to retain them and increase their activity on our platforms.
As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.
Handling customers’ day to day queries and complaints, via phone, chat, and emails, including out of hours, when necessary, to provide the VIP with personal and ‘competition beating’ service.
Ensuring that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
Working towards the VIP team targets
REQUIREMENTS
- 6 months previous hands-on experience in Customer Service and/or Account Management in the online sector
- Fluent English, both oral and written is a must
- Good knowledge of Microsoft Excel
- Very personable, sociable and enjoy talking to people from all walks of life
- Great organisation, relationship building, planning and prioritisation skills, with strong attention to detail
- Analytical mind and ability to manage promotional risk
- Self-starter with a positive, can-do attitude and good problem-solving skills
- Commitment to provide world-class service to valuable customers
- Available to work shifts & weekends (8:00 – 17:30, 13:45 – 23:00)
- Able to travel abroad whenever is needed to host event and to meet VIP customers