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DESCRIPTION
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!
This role is tailored for individuals who can navigate the complexities of the Benelux market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. This involves building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base.
Responsibilities
- In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
- Make outbound customer calls to promote and sell services.
- Detect and understand customer’s objectives and offer adapted solutions for their needs.
- Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
- Be responsible for increasing spend and campaign´s upselling.
- Create, maintain, and update a customer database with complete information.
- Handle a high volume of potential clients daily through phone calls.
REQUIREMENTS
- BA/BS degree (MA/MSc in Marketing or Communications preferred)
- Language Skills: C2 level of Spanish and C1 level of English.
- 12 months of experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments.
- Able to complete clearly defined tasks independently and ask for help when needed.
- Has used CRM systems for tasks like updating records or checking customer info
- Has explored AI tools and is learning how to use them to support communication
- Communicates effectively in work situations and is improving clarity.
- Likes working toward shared goals and contributing to team success.
- Can deliver structured presentations and write professional messages.
- Shows initiative in familiar tasks and maintains a helpful attitude.
- Works independently with support and communicates well with teammates
- Understands how their role contributes to business outcomes.
- Can help with competitor research using clear instructions.
- Focuses on helping customers and improving their experience.
Specialized Skills for the Spanish Market
- Spanish Market Knowledge: understanding of the Spanish business culture and regional differences to establish business relationships and tailor sales strategies.
- Familiarity with the key sectors of the Spanish economy, identifying business opportunities and understanding specific industry needs.
- Spanish Communication: ability to communicate effectively with Spanish professionals, adapting communication style to the context and interlocutor.
- Understanding of the nuances of Spanish business language.
- Skill in both verbal and written communication.
- Spanish Legal Knowledge: basic knowledge of Spanish business regulations, including labor and commercial laws, to ensure regulatory compliance.
- Familiarity with Spanish data privacy laws (LOPD and GDPR) to adapt communication and data collection strategies.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification