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DESCRIPTION
Work model: hybrid (Krakow, Poland)
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdańsk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the role:
You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products.
The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore fluent level (spoken & written) is essential.
Responsibilities:
- Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,
- Perform and verify the implementation of web-based products with customers,
- Give guidance, support, and train customers on how to use the products,
- Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,
- Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,
- In progress case handling to meet business requirements.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.
REQUIREMENTS
- German & English language on at least C1 level,
- Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process,
- Troubleshooting skills,
- Experience working in a B2B environment,
- Strong communication, customer service, relationship management, and support skills,
- Online advertising or ad product experience,
- Being able to “read and understand” web programming languages (such as HTML) would be a plus,
- Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus,
- Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus.