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DESCRIPTION
Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Centre) market since 2008 providing multilingual IT services with almost 1000 employees.
For our office in Budapest, Hungary we are looking for German speaking Service Desk Support Representatives.
Responsibilities:
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level
REQUIREMENTS
- have excellent written and verbal communication skills in German and at least upper-intermediate English
- have experience in customer service – experience gained in IT Service Desk is an advantage but not a must
- have High School degree
- have desire to learn - no IT background required, training will provide the necessary technical knowledge
- are open to work in different shifts (each shift is 8 hours)
- have excellent communication skills – both written and spoken
- are flexible, open-minded personality with a "can do" attitude