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Customer Service and Technical Support Advisor with Spanish open_in_new
explore Barcelona , Spain
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DESCRIPTION
Description
TP is looking for Customer Service and Technical Support Advisor with Spanish:
Purpose of the role:
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.
REQUIREMENTS
Requirements
Spoken and written communication in Catalan and Spanish
B2B level of English
Listening and understanding capacity
Empathy (Understanding others)
Customer focus
Problem solving and Technical learning
Integrity and trust
Conflict management
Desirable experience
Digital (User level)/ e-commerce user.
Cross-Selling Up-Selling.
Social Media User
A plus if they have previous experiences in services in store attending consumer's on these product categories