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DESCRIPTION
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
Join our Team and advance your career as a
Local Delivery Specialist
The Local Delivery Specialist processes country specific data changes and administration through different parts of the employee lifecycle using Workday and Salesforce. The role also provides information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution.
The purpose of the Local Delivery Specialist role is to process country specific data changes and administration through different parts of the employee lifecycle using Workday and Salesforce, also provide information and guidance to bp employees and PC&C, on employee processes and data changes across the breadth of the Workday solution.
In this role you will:
- Provide support on local lifecycle employee processes and production of required letters and contracts.
- Provide administration support with any legal, fiscal and regulatory processes.
- Providing guidance and information to employees, managers and HR on sophisticated employee process and data changes, across the breadth of the Workday processes.
- Streamline and continuously improve HR processes (e.g. templates, automation in processing) in close collaboration with team colleagues from 'People Services' in other global business service centres
- Active participation in HR projects (e.g. local implementation of global guidelines, system changes)
- Responsible for the administration of local benefits where required
REQUIREMENTS
What You will need to be successful:
- 3–5 years of relevant professional experience in a customer-focused or operational support role.
- Proficiency in English is required; Dutch is a strong preference
- Shown customer service expertise, with a strong focus on responsiveness, appreciation, and problem resolution.
- Digitally fluent, with sophisticated proficiency in Microsoft Office and familiarity with a range of analytical and business support tools.
- Proven ability to efficiently navigate and succeed within a tiered support model, ensuring magnificent collaboration across service levels.
- Strong numeracy and analytical skills – adept at rapidly interpreting sophisticated data sets to deliver clear, actionable insights that support advised business decisions.
- Exceptional organizational skills, balancing proactive planning with the agility to respond to shifting priorities; consistently meets deadlines while leading multiple tasks.
Technical:
- Advanced knowledge of CRM systems and HR Systems such as Workday
- Demonstrated ability to administer HR systems and processes efficiently and effectively
- Able to provide a level of support to employees who have restricted access to service channels due to technology or language limitations
- Risk Management – acts with high level of integrity and respect for data privacy. Takes steps to mitigate against risks in this space and knows when to raise any concerns
- Eye for business & customer focus– keeps up to date with internal and external context, seeks to understand the relationship between their activity and the local business drivers. Aware that HR is an enabler of the business and seeks to ensure HR solutions lead to enhanced business effectiveness and results.
Behavioral:
- Solutions focus – seeks to determine solutions and make improvements to processes which will give to the business and enhance ways of working
- Relationship management – Ability to build and handle relationships with customers. Is building and applying skills in active listening and can communicate efficiently (written and verbal)
- Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness
- Applies judgment and common sense - able to use insight and good judgement to advise actions taken and ensure solutions are pragmatic