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DESCRIPTION
**Signing Bonus up to 3000€**
As an Operations Customer Expert at Nespresso, you will act as a brand ambassador with the goal of elevating the customer experience, transforming every contact into an opportunity to create engagement with the brand, trust, and loyalty.
What you’ll do
- Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations;
- Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
- Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
- Being the ambassador and have specialized knowledge of Nespresso products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work;
- Creating sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.
REQUIREMENTS
- Fluent level of written and verbal communication skills in French;
- Oral and written understanding - English;
- High school diploma or GED;
- Customer service and sales expertise, in B2C and/or B2B (customer focus, products, services, contracts, payment terms, delivery) (preferred);
- Experience multi-tasking and fast-paced environments utilizing multiple digital tools and software (preferred).