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DESCRIPTION
As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the world. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Budapest Team and advance your career as an
Credit Control Analyst- Polish Speaking
In charge of collections activity for the relevant portfolio supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy. This includes regular contact with internal / external partners in order to reach yearly goals / targets.
In this role You will:
- Effective cash collection and monitoring of customers’ accounts consistent with BP’s credit standard & policies and preparing collection reports
- Dealing with customers’ accounts and keeping these fully reconciled (including relationship with AR Team)
- Adhere to the Team’s regular Key Performance Indicators (such as working conditions and performance)
- Supervise credit and fraud violations and inform / involve all relevant partners within their DOA
- Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path
- Maintain and develop working relationship with Cross functions (incl: Sales, Customer Service team, Credit team, etc.)
- Use all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
- Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
- Compliance with all relevant Credit Management related and QMS/EMS policies
REQUIREMENTS
What You will need to be successful:
- Fluency in English AND Polish
- College or High School degree in Economics or equivalent experience
- Previous credit control / cash collection or customer service experience (1+ years) is an advantage
- Ability to deal with complex situations while maintaining the right balance of customer and business focus
- Ability to produce consistently high quality information within tight deadlines