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DESCRIPTION
Start: 20.07.26 and 03.08.26
Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle inbound customer inquiries via phone, chat, and email channels
Support customers with mobile, internet, and TV-related questions and issues
Assist with SIM card activation, mobile data setup, and account-related requests
Guide customers through TV box installation and home internet setup processes
Troubleshoot basic technical issues and provide effective solutions
Deliver professional, customer-focused, and solution-oriented support
Identify cross-selling and upselling opportunities when appropriate
Maintain accurate customer records and interaction notes
Collaborate with colleagues and internal teams to ensure high-quality customer service
Meet service quality, productivity, and customer satisfaction targets.
REQUIREMENTS
Native-level Dutch (C2), English at B1 level or higher
Strong communication and customer service skills
Customer-oriented mindset with excellent problem-solving abilities
Comfortable identifying cross-selling and upselling opportunities
Good computer literacy and ability to learn new systems quickly
Tech-savvy with an interest in technology and telecommunications services
Availability to work rotational schedules, including evenings and weekends
Legal right to live and work in Spain with valid documentation (EU passport or residency permit)
Previous customer service, contact centre, retail, hospitality, or sales experience
Experience in telecommunications, technology, or technical support environments
Experience handling phone, chat, or email support channels.