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DESCRIPTION
Role Description
This is a full-time on-site role for a Technical Support Specialist.
The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.
The Technical Support Specialist would also collaborate with other support team members to provide exceptional customer service.
REQUIREMENTS
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Support and Customer Satisfaction skills
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment
- Bachelor's degree in Information Technology or related field
- 2/3 years of professional experience providing L2 support
- Experience with CRM tools and customer support software is a plus
- Native in Italian (mandatory)
- Fluent in English (mandatory)