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DESCRIPTION
Tier 2 Customer Support team supporting users of a premium fitness-tracking wearable and coaching platform. The role covers a wide range of customer topics, including hardware, software, analytics, orders, and memberships. Support is provided via phone, email, and chat, with potential future expansion to social media channels.
REQUIREMENTS
Handle inbound and outbound customer contacts via phone, email, and chat
Support hardware, software, analytics, and membership-related issues
Assist with order tracking, cancellations, refunds, and damaged devices
Troubleshoot technical issues and translate them into understandable solutions
Common Customer Topics you might help our customers with.
Heart rate or data discrepancies
Delayed or missing orders
Membership cancellation requests
Device damage or battery performance issues
Refund status inquiries
Portuguese at C2 level or native
English at B2 level
No prior experience required; technical support experience is an advantage
Confident PC user (MS Office)
Comfortable with multitasking and learning multiple tools
Interest in wearable technology and fitness tracking