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AirFrance Airlines – German Reservations | Czech Republic open_in_new
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DESCRIPTION
Join an international team in Prague as a Customer Care Representative and help travelers with their flight and baggage inquiries.
- Answer calls and manage claims related to baggage issues and flight disruptions.
- Guide passengers through delayed/lost baggage processes or flight compensation claims.
- Analyze customer cases and decide on appropriate compensation or resolution.
- Handle all back-office procedures and record information using CRM tools (Salesforce, Oscar, BagStory, etc.).
- Deliver empathetic, professional, and efficient service via calls and digital channels.
REQUIREMENTS
- You speak German and English
- You’re a great communicator with a strong customer-oriented mindset.
- You’re ready to work in rotating shifts, including some weekends.
- Previous experience in customer support is a plus, but not mandatory.