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Greek-Speaking Customer Excellence Representatives for Avis

Athens , Greece

TP Greece

Mandatory:

Greek Proficiency

Company

TP Greece

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you a car enthusiast? Hop in, join our Avis Customer Service team, and change how people move in Greece.

TP Greece collaborates with Avis, the leader in the global mobility industry and is looking for highly goal-oriented individuals who can represent the company’s missions: convenience and flexibility.

As part of our team, you will handle daily requests in Greek via e-mail, phone, and other platforms that require an outbound call. You will act as the first point of contact for our customers to answer, assist and solve any question, request, and issue that may arise, usually on a wide array of topics, ensuring overall customer service satisfaction.

Responsibilities:

Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers’ queries and requests
Complete customers’ requests in due time and with a focus on quality
Manage customers’ complaints via phone with patience and empathy
Guide customers through processes, products, or services (troubleshooting, navigating the company site etc.)

REQUIREMENTS

What will you bring:

Preferred Bachelor’s degree.
Prior experience in customer service will be considered as a plus.
Fluent Greek speaking skills
Good knowledge of English language (oral & written)
Knowledge of an extra language will be considered an asset.
Car rental/leasing knowledge will be considered an asset.
Excellent command of MS-Office applications
A positive attitude, empathy, high work- ethic
Customer service orientation, attention to detail
Ability to work on flexible shifts

Excellent Communication Skills jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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