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DESCRIPTION
As a Fashion Consultant on our team, you will:
- Solve any kind of customer’s doubt or complain regarding our Client
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Ensure contractual SLA is maintained
REQUIREMENTS
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are bilingual or proficient in German plus advanced English
- Are goal and customer service oriented
- Have a good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.