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DESCRIPTION
Join one of the market leaders in the automotive industry, renowned for innovation, customer focus, and excellence in service!
We are looking for a bilingual (French/Dutch) customer contact agent to manage inbound and outbound calls, respond to online chats, participate in outbound campaigns, and maintain our CRM database. Your strong communication skills, commercial acumen, and customer-first mindset will be key in this dynamic role.
Your role as Customer contact agent:
- Handle incoming and outgoing phone calls with customers
- Respond to inbound online chats professionally and efficiently
- Participate in proactive outbound campaigns
- Accurately update and manage customer data in the CRM system
- Work closely with internal teams to resolve customer issues
REQUIREMENTS
To succeed in this role, you should bring:
- Fluency in French and Dutch (spoken and written)
- Ability to understand English for internal communication and tools
- Customer contact experience (call center or similar)
- Commercial mindset and ability to upsell when appropriate
- Proactive, team-oriented, and organized spirit
- Previous experience in a similar role is a strong asset
- Knowledge of Salesforce is a plus