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DESCRIPTION
Introduction
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up to date with our service deliveries.
This is us, your new colleagues
You will join a diverse, multicultural team of 12 professionals in the Diagnostics team, each bringing unique perspectives and experiences. Teamwork is essential and greatly contributes to the value we deliver at TDS.
We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.
What you will do
- At TDS you will contribute to the transformation of our company, the transport industry and society at large.
- You will:
- Work in a team finding technical and diagnostic solutions for internal and external customers.
- Your main activity is to assist Volvo Trucks and Renault Trucks dealers regarding Diagnostic problems.
- You are in contact with different stakeholders like dealers, designers and product engineers.
- You will work with different applications and have access to technical documentation to provide solutions.
- You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.
REQUIREMENTS
Who are you?
Do you dream big? We do too, and we are excited to grow together.
- You have a technical background (automotive engineering) or, by experience, you have built up a broad technical knowledge.
- You have hands-on experience with Python and are familiar with digitalization and automation tools. We are embracing a digitalization and automation journey, so your skills will help us shape the future of our support.
- You have an analytic approach, problem-solving mindset and can interpret technical documentation.
- You understand how software applications work and can connect the dots when needed.
- You have good collaboration and communication skills.
- You have a natural feel for continuous learning and personal involvement.
- You are fluent in English, and at least one other European language (preferably French or Italian).
- Any other European language is an asset!
- Experience of working in a dealership as a technician is a plus.
- You are willing to work on shifts. We provide support 24/7.