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DESCRIPTION
Do you have experience in the travel industry? Join our client in Sofia and become part of one of the world’s leading business travel organizations. In this role, you will support corporate travelers by providing solutions for flights, hotels, train journeys, and more—ensuring smooth and stress-free business trips from start to finish.
Step into a dynamic environment where you offer professional assistance before, during, and after business travel. Enjoy a comprehensive relocation package, advanced training, and excellent growth opportunities within an international company.
About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
• Provide professional customer support via phone for travel-related queries
• Assist customers with bookings for flights, hotels, and train services
• Offer solutions and guidance throughout all phases of business trips
• Use travel booking systems and tools to manage inquiries
• Maintain high service quality in line with company expectations
REQUIREMENTS
Candidate profile
• Strong phone and verbal communication skills with active listening
• Fluent in German (spoken and written)
• Proficient English for workplace communication
• Experience in travel, aviation, hotel, or related industries is an advantage
• Customer service or contact center experience is beneficial
• Good typing skills and proficiency with MS Office
• Well-organized with strong analytical and decision-making abilities
• Team-oriented with a positive mindset
• Completed secondary education