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DESCRIPTION
Are you passionate about travel and exceptional customer service? Our client is looking for a dedicated and service-minded Travel Consultant to join their German team in Tallinn. In this role, you will guide customers through their travel planning, identify sales opportunities, and help create memorable experiences for travelers worldwide.
About the Company
Our client is an established Norwegian travel company with a strong international presence. Their operations extend across some of the world’s most unique destinations, and the Tallinn office has been active for over ten years. The local team consists of more than 200 professionals from over 40 nationalities, all united by a shared passion for travel and service excellence.
What will you do?
Provide high-quality customer service through inbound and outbound communication channels
Understand customer needs and convert inquiries into bookings
Manage customer information accurately in CRM and booking systems
Maintain regular communication with customers and internal teams to ensure satisfaction
Identify and resolve customer issues in a timely and professional manner
Contribute to achieving sales targets and operational goals
Participate in ongoing training and development activities
REQUIREMENTS
Fluent in German (C1 level or higher) and proficient in English
Experience in travel consulting, customer service, or sales roles
Motivated by achieving sales goals and delivering exceptional service
Strong communication, multitasking, and problem-solving skills
Detail-oriented, proactive, and organized
Able to work effectively in a fast-paced and international environment