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DESCRIPTION
Become the technical expert who helps clients solve every problem!
Work on-site in Lisbon providing high-level technical support and collaborate with international teams to ensure the best customer experience.
Responsibilities:
- Troubleshoot and resolve technical issues for clients promptly.
- Manage requests, bugs, and troubleshooting cases via phone and email.
- Collaborate closely with engineering teams for reports and product improvements.
- Train clients on product functionalities and technical tools.
REQUIREMENTS
- Native Dutch and fluent English (B2)
- Previous experience in technical support or IT helpdesk
- Strong analytical and problem-solving skills
- Excellent communication and teamwork skills
- EU citizenship or valid work permit for Portugal