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Italian speaking Reservations Agent |Tourism Industry- Mosta

Mosta , Malta

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Mandatory:

English Advanced

Italian Proficiency

Company

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Employment type

Full time

Experience

Entry level

DESCRIPTION

You have to be already based in Malta for this position.

Our client is starting a new journey with a new Client and we require candidates who are looking for a career in Customer Care, and who are looking for a stable job. The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides. We require Italian speakers for this particular role.

Main duties and responsibilities:

Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
Track all reservations on-request and provide the customer with an effective support
Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
Dealing with customer complaints in a professional manner
Ad-hoc tasks as assigned by the Team Leader

REQUIREMENTS

Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
Fluency in English and Italian
Good sales and/or customer service skills from previous job experience
Excellent communication skills – written & spoken in the required language
Ability to work in a fast-paced environment
Good team player with ability to build and maintain strong relationships
Word processing skills be able to type 25 WPM.

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