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DESCRIPTION
Guest Services Support Specialist with German & English
Location: Malaga, Spain
At Astrea Recruitment, we’ve been connecting top talent with amazing career opportunities for 18 years! With offices in Bulgaria and Serbia, we help professionals grow and thrive. Now, we are on the lookout for a passionate Guest Services Support Specialist to join an industry-leading customer experience company!
If you have excellent German and English skills and a passion for hospitality, this opportunity is for YOU!
Your Responsibilities:
✔ Handle inbound customer calls in German, ensuring top-tier service for hotel guests.
✔ Assist customers with bookings, reservations, and inquiries.
✔ Resolve customer issues professionally and efficiently.
✔ Provide detailed information about hotels, resorts, and vacation properties.
✔ Maintain accurate records of customer interactions.
✔ Collaborate with other departments to ensure smooth guest experiences.
What We Expect from You:
- Fluent in German and English (both written & spoken) with excellent communication skills.
- Previous experience in customer support or hospitality is a plus!
- Strong problem-solving skills and ability to handle customer concerns.
- Flexibility to work shifts, including weekends.
- Attention to detail and organizational skills.
- A positive attitude and a passion for delivering outstanding service!
What’s in It for You?
- Full-time position (39h/week) with shifts between 09:00 – 23:00, Monday to Sunday.
- 60-day probation period followed by an unfixed-term contract.
- Competitive salary with additional language bonuses & performance incentives.
- One-time signing bonus for external candidates & recurring loyalty bonuses every three months!
- 22 business days of annual leave, plus compensation for Spanish public holidays.
- Permanent contract in a well-established company.
- Fully paid training from day one!
Ready to Join Us? Apply Now!
If this sounds like your next adventure, send us your detailed resume in English today!
(Don’t forget to include the reference number SM_).
We value your privacy and assure you that your application will be handled with complete confidentiality, in compliance with the Commission for the Protection of Personal Data. (Astrea Recruitment, reg. No 1809).
Let’s build your future together!