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Norwegian Speaking Service Desk Agent in Budapest!

Budapest , Hungary

Multilingual Jobs Worldwide

Mandatory:

Norwegian Mother tongue

Company

Multilingual Jobs Worldwide

Employment type

Full time

Experience

Entry level

DESCRIPTION

We are looking for an Associate Technical Support Analyst to join a global IT services and consulting company in Budapest, Hungary!

As an Associate Technical Support Analyst, you will serve as the first line of contact for all user technical issues, ranging from basic troubleshooting to more complex problems. Your role will involve ensuring efficient resolution and communication with both users and support teams, while maintaining a high level of customer satisfaction and adhering to service standards.

About the company

Our client is a leading multinational provider of digital transformation, consulting, and business re-engineering services and solutions. With a strong focus on innovation and client-centric strategies, the company empowers organizations globally to leverage technology for better operational efficiency and growth across various industries.

What will you do?

Act as a single point of contact for users via phone, chat, email, and self-service portal
Record incident resolutions using the ITSM tool based on user interactions
Ensure resolution of issues within the ticket life cycle and escalate unresolved cases
Coordinate effectively between users and resolver groups
Independently manage multiple assignments, adhering to internal policies and KPIs
Provide excellent customer service and maintain communication throughout incident resolution
Escalate complex issues to appropriate resolution teams when needed
Maintain high standards of service management and customer support
Execute administrative tasks and contribute to process improvements
Work onsite from the office on all working days

REQUIREMENTS

Native/C1/B2 level proficiency in Norwegian and excellent English communication
1st to 2nd level support experience, either onsite or remote
Strong problem-solving, communication, and analytical skills
Knowledge of application support, IT service desk, or software development
Familiarity with SDLC, OS components, and database technologies
Hands-on experience with ITSM tools (e.g., HPSM, BMC Remedy, ServiceNow)
ITIL knowledge or certification is a plus
Certifications such as ITIL, MCSE, or similar (optional)
Self-motivated and customer-service focused personality
Ability to manage tasks independently in a team environment

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