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DESCRIPTION
Do you have excellent communication skills in German? Are you into technology? This is definitely for you!
As a member of our German Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.
Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.
TP in Greece connects customers with the world’s top brands for more than 40 years. We proudly represent the leading global businesses.
A new career journey in an awarded working environment begins at the click of the “Apply for this job” button. Just push it!
What you will be doing:
Provide 24/7 help-desk support via phone and email
Follow company and client procedures and guidelines
Be positive and proactive and have a desire for applying continuous improvement processes
Exchange ideas and solutions with your colleagues!
REQUIREMENTS
Job Requirements:
- Excellent writing & verbal communication skills in German
- Good technical troubleshooting & problem-solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit