Chinese speaking jobs

Are you a fluent Chinese Mandarin speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring:

• Fluency in Chinese Mandarin
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)